IT manager

Deadline: The vacancy is opened until May 15, 2024.

Reports to: Chief executive officer

ABOUT FINCA IMPACT FINANCE

FINCA Impact Finance (FIF) believes in the power of Inclusive Finance.

FINCA Impact Finance is a global leader of responsible financial services. We are comprised of 17 full-service banks and microfinance institutions and a holding/shared service company and we serve more than 2.8 million customers with an array fintech and traditional products and services. We are a double bottom line company that delivers positive social impact and financial sustainability.

We are more than 7,000 dedicated colleagues who are passionate that financial services can have a positive impact. Most of us living in the communities we serve, and all of us guided by our values of warmth, trust, and responsible banking.

We welcome candidates with diverse backgrounds and consider people at all career stages. We seek individuals with whom we can build strong and lasting relationships - people who care about, and have respect for customers. We look for colleagues who approach their work with joy, innovation, energy, and a sense of service beyond self.

ABOUT FINCA TAJIKISTAN

FINCA Tajikistan currently provides responsible finance to more than 29,000 clients through a network of 26 branches and service centers located throughout the country and via expanding digital channels. FINCA Tajikistan uses its diverse delivery channels to expand financial inclusion to individuals, families and communities that need it most.

FINCA Tajikistan has become a leader in the microfinance sector in Tajikistan by fulfilling the FINCA Impact Finance purpose of being an unconventional, community-based financial institution that profitably and responsibly provides innovative and impactful financial services to enable low-income individuals and communities to invest in their futures.

BASIC FUNCTIONS

Responsible for the management, strategy and overseeing of all technology operations in FINCA Tajikistan and evaluating them according to established goals. Analyzing the business requirements of all departments to determine their technology needs and managing the design and implementation of all technical systems and eliminating security risks.

The IT Manager will oversee the FINCA Tajikistan IT Department and will provide technical and administrative support to all IT systems and functions across all premises of FINCA Tajikistan. The IT Manager will ensure the efficient operation, security, reliability, and resilience of the FINCA Tajikistan electronic management information system. The IT Manager will also develop and manage the IT Department to ensure high quality of services provided. The IT Manager will advise the senior management team on information systems solutions and will develop such solutions as needed.

MAJOR ACTIVITIES

Define IT strategy aligned with business strategy, vision and goals, optimal department structure and processes.

Manage IT budget and ensure cost effectiveness of IT operations.

Ensure development and implementation of IT policies and procedures using IT governance best practices.

Ensure IT standards and practices are developed and enhanced according to the organization needs.

Participate in deployment of security frameworks and solutions.

Monitor compliance with policies, standards, guidelines and procedures;

Manage acquisition, development, implementation and operation of all technology infrastructure which includes data center, compute, network, storage, backups, telephony, business applications, integrations, databases, endpoints, software related to those systems and services

Identify technology risks and problematic areas and propose/implement solutions.

Ensure Information technology operations are in compliance with corporate policies and procedures by resolution of audit findings, identification and remediation of technology risks and security vulnerabilities.

Monitor performance of information technology systems and make recommendations for improving the IT infrastructure, operations.

Plan and supervise the provision of the preventive and corrective maintenance services

Ensure the Confidentiality, Integrity, and availability of information assets (networks, servers, databases, applications, storage, and backup systems).

Ensure appropriate business continuity and disaster recovery processes are in place.

Support projects as required through the allocation of IT department resources to the development and implementation of required solutions.

Oversee software development activities to comply with corporate and industry standards.

Ensure efficient end user support is provided by IT department through effective incident/service request management processes according to ITIL framework and industry best practices.

Ensure change management process is implemented throughout the department in accordance with ITIL framework and industry best practices.

Ensure SLA-s are established for all IT services and service levels are effectively tracked and reported.

Manage the procurement activities of all hardware, software, and IT services. Schedule all major purchases of office commodities and equipment with the relevant operations personnel.

Facilitate tenders as required, help to negotiate with suppliers to obtain the best possible price and quality for all purchases. Ensure that all fixed asset purchases are documented according to the corporate procurement policy.

QUALIFICATIONS AND SKILLS

QUALIFICATIONS

Bachelor’s degree in computer engineering, computer science, applied math, electric and electronics engineering or other relevant degree.

Minimum 10 years of experience in IT field, with 5 years in managerial role.

Proven experience in management of diverse IT teams.

Experience in implementation of complex business applications such as CBS and/or ERP systems.

Professional certifications and/or trainings in ITIL, COBIT, CRISC, CGEIT, PMP is desirable.

Professional certifications and/or trainings in network, system, database administration, virtualization technologies, cloud solutions, software development/architecture is considered as advantage.

SKILLS

Sound understanding of computer systems (hardware/software), networks etc.

Experience in analysis, implementation and evaluation of IT systems and their specifications.

Experience in project management.

Excellent leadership and decision-making skills.

Strategic thinking.

Experience in controlling information technology budget.

Fluency in English, Tajik and Russian languages.

Excellent written and verbal communication skills.

Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.

Must have the ability to maintain confidentiality and work well with others.

Excellent organizational and leadership skills

High level of attention to details.

How to apply

Interested candidates can apply in the Careers section via the link: IT Manager

Only online applications will be considered.