Chief Commercial and Operations Officer

ABOUT FINCA IMPACT FINANCE

FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities.

FINCA Impact Finance's global network of microfinance institutions and banks provides responsible financial services and enables low-income entrepreneurs and small business owners to invest in their future. With 40 years of experience and a mostly local staff of nearly 5,000, FINCA delivers a double bottom line of social impact and profitability. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity.

Role Purpose

Reporting directly to Chief Executive Officer, the Chief Commercial and Operations Officer (CCOO) is crucial in driving the company's growth and operational excellence. This role ensures that commercial goals, such as increasing sales and market share, are met while optimizing operational efficiency. By integrating strategies for market expansion and streamlining business processes, the CCOO helps the company achieve its commercial and social impact objectives.

The CCOO focuses on delivering superior customer value, fostering innovation, and maintaining high standards of performance across all functions. The Chief Commercial and Operations Officer (CCOO) is a senior executive role responsible for driving the company's commercial strategy while ensuring operational efficiency.

Accountabilities:

Commercial Strategy and Execution

• Develop and implement comprehensive commercial strategies aligned with company goals

• Oversee sales and business development to drive revenue growth

• Oversee marketing function and ensure customer lead generation and engagement strategies are meaningful and impactful for the customer and are executed in line with FINCA mission and business objectives:

o Identify and explore new market opportunities and partnerships: analyze the market trends, highlight new opportunities, and build creative strategies to drive growth

o Lead customer relationship management efforts to enhance customer satisfaction and loyalty.

Operational Efficiency

• Ensure efficient and effective business operations across all departments

• Optimize supply chains, resource management, and service processes

• Implement best practices for operational excellence and continuous improvement.

• Oversee the development and execution of operational policies and procedures.

Leadership and Team Management

• Lead, mentor, and develop a high-performing commercial and operations team

• Foster a collaborative and innovative culture within the organization

• Align team objectives with overall business goals and strategies

• Promoteacustomer- centricapproachthroughouttheorganization

• Promote FINCA's value with external stakeholders

Product Development and Management

• Oversee product development and product management to deliver customer-centric

Productsinline with FINCA's mission

• Ensure a full suite of productive financial products that are delivering customer value and business value.

External Communication

• Guide communications activities that build the profile of FINCA leaders, strengthen partnerships, and publicly demonstrate FINCA's value to its stakeholders and the media.

Financial Management

• Develop and manage budgets for commercial and operational functions

• Monitor commercial and operational performance and implement measures to achieve budgeted targets

• Analyse and report on key performance indicators (KPIs) to senior management.

Strategic Planning and Execution

• Collaborate with all stakeholders on strategic planning and execution to ensure that customer acquisition, retention, and operational efficiency initiatives are aligned with the organization's long-term goals and objectives.

Data-Driven Decision Making

• Leverage data analytics and insights for informed strategic decision-making across the organization. They collaborate closely and with other stakeholders to analyse customer behaviour, market trends, and operational performance to drive growth and improve efficiency.

Innovationand Digital Transformation

• Collaborate closely and with other stakeholders to drive innovation and lead digital transformation initiatives within the organization. This involves exploring emerging technologies, identifying opportunities for process automation, and fostering a culture of continuous improvement and adaptability.

Quality Maintenance

• Maintain and enhance the quality of products/services to meet or exceed industry standards, ensuring alignment with the organization's commitment to excellence.

Policy Development and Implementation

• Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession.

• Develops and executes procedures and controls to promote communication and adequate information flow within the organization.

Job Requirements

Qualifications

• Bachelor's degree in business administration, Marketing, Operations Management, or equivalent qualification.

• MBA or master's degree is preferred

Experience

• At-least 15 -year experience in comparable positions in terms of responsibility in banking or microfinance in commercial and operations function is required

• 5-year experience in leadership role is required

Knowledge and Skills

• Exceptional leadership and management skills with a focus on securing strategic and digital transformation initiatives, business planning, people and financial management

• Excellent communication skills

• Excellent strategic planning and execution capabilities

• Deep understanding of market dynamics and customer behavior

• Expertise in optimizing business operations and processes

• Financial acumen and budget management experience.

• Self-confidence, decisiveness and commonsense

• Excellent organizational, planning, analytical and problem-solving skills.

• Decision-making skills

• Negotiation, influencing skills

• Strong command of Microsoft suite

Language Skills

• Fluency in English is required

• Fluency in local language(s);

Travel requirements

• Availability to travel 40% of the time.

Physical Demands

• Ability to travel in economy class when traveling by air or rail.

How to apply

Interested candidates can apply in the Careers section via the link: https://search6.smartsearchonline.com/finca/jobs_impact/jobdetails.asp?current_page=1&proximity=%20&city=&location=&job_type=&emp_status=&direct_jo_num=&country=&k1=&k2=&k3=&k4=&k5=&k6=&k7=&k8=&salary_min=&co_num=&apply=yes&site_num=26&jo_num=2798&job_number=2798

Only online applications will be considered!